A: A Care Manager will assess the needs of the individual(s) by meeting in their home. Along with the individual and family members, the proper level of care will be determined to best suit the needs of that individual. (Personal Support Workers are trained to provide more personal care than a companion would.)
A: Certified Personal Support Worker training; Annual First Aid and CPR; Annual Criminal Background Check; Insured and Bonded; Experienced; Extensive reference checks performed; Alzheimer/Dementia Training
A: There is generally a 3 hr minimum required for most shifts with the exception of strictly transportation shifts. The reason behind this is so the individual does not feel rushed and all duties set out for the day are completed. Also, this allows for some socialization and companionship for the individual as well. (shorter shifts may be considered in certain circumstances).
A: Yes, one of our Care Managers, can be reached 24 hrs/day- 7 days/week to deal with emergency and crisis situations.
A: We do not have contracts, a Service Agreement is signed once the decision to move forward with care is made. We require 24 hrs notice to cancel a shift or total care.
A: We encourage and arrange for our clients to meet more than one caregiver shortly after care has started in order to obtain a comfort level with supplementary individuals in the event of illness or vacation.